Elements and Performance Criteria
- Follow procedures for safety and security
- Procedures for WHS/OHS and security are identified and clarified as required
- Safe work practices are identified and followed
- Breaches of safety and security and hazards are identified and appropriate action is taken to minimise or eliminate risk to self, others, vehicle and vehicle equipment
- Taxi security system features and functions are identified and operated within legal and workplace parameters in accordance with jurisdictional regulations
- Follow procedures for accident/emergency situations
- Emergency and potential emergency situations are recognised promptly and required actions are determined and taken within the scope of own duty of care responsibility
- Procedures for dealing with accidents, fire and emergencies are identified and followed
- Assistance from taxi network and/or other authorities is sought as required
- Details of emergency situations are reported in accordance with workplace, industry and regulatory policies and procedures
- Support services are identified for an incident or accident
- Identify, report and respond to threats of physical violence
- Security equipment is operated within legal and workplace parameters in accordance with jurisdictional regulations
- Potential circumstances for difficult customer or other road user behaviour are accurately assessed and conflict resolution strategies are used
- Procedures are followed to minimise escalation of conflict, manage the situation and ensure personal safety
- Assistance is sought from others including external support staff as required
- Incidents are reported using appropriate document format, in accordance with workplace policies and procedures
- Any follow-up action is implemented in accordance with the appropriate workplace rules, regulations and guidelines
- Identify and implement strategies to minimise and manage fatigue